Refund policy
Returns & Refunds
At Anvalora, we want you to feel confident with every purchase. If you’re not completely satisfied, we’re here to help.
Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need proof of purchase.
To start a return, please contact us at support@anvalora.com.
Please note: return addresses will be provided upon request by our support team.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.
Non-returnable items
Certain items cannot be returned, including:
- Personal care items (for hygiene reasons)
- Custom or personalized products
- Sale items and gift cards
If you’re unsure about your item, feel free to contact us.
Exchanges
The fastest way to get the item you want is to return your current item and place a new order once your return is approved.
European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in its original condition, unworn, with tags and packaging, along with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you if your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@anvalora.com.