Terms of service

Terms of Service
Last updated: January 10, 2026

1. Definitions

In these Terms of Service, the following definitions apply:

  • Cooling-off period: The period during which the customer can exercise their right to cancel the order.
  • Customer: A natural person who is not acting for business purposes.
  • Day: Calendar day.
  • Durable medium: Any method that allows information to be stored for future use.
  • Right of withdrawal: The customer’s right to cancel an order within the cooling-off period.
  • Company: Anvalora, registered in the Netherlands.
  • Distance contract: An agreement concluded without physical presence of both parties.
  • Terms: These Terms of Service.

2. Company Information

Anvalora
Registered in the Netherlands
Email: support@anvalora.com

3. Applicability

These Terms apply to all orders placed through our website.

Nothing in these Terms limits the customer’s legal rights under applicable consumer protection laws.

4. Offers and Pricing

All prices are displayed in the relevant currency based on your location.

Any applicable import duties, taxes, or customs fees are the responsibility of the customer unless stated otherwise.

We reserve the right to correct any errors in pricing or product information.

5. Order Agreement

An order is considered complete once a confirmation email has been sent.

If a product is unavailable, the customer will be informed and refunded promptly.

6. Right of Withdrawal

Customers have the right to cancel their order within 14 days of receiving the item.

To exercise this right, the customer must notify us within the 14-day period.

The item must be returned within 14 days after the cancellation request.

Items must be returned in their original condition, unused, and in original packaging.

7. Returns and Refunds

Return shipping costs are the responsibility of the customer.

Refunds will be processed within 14 days after we receive the returned item or proof of return.

8. Exceptions to Returns

The right of withdrawal does not apply to:

  • Custom or personalized items
  • Hygiene products where the seal has been broken
  • Items that cannot be returned due to health or safety reasons

9. Complaints and Defects

Customers are entitled to their legal rights under applicable consumer laws.

Any complaints must be submitted within a reasonable time after the issue is discovered.

10. Delivery

Estimated delivery time is 7–12 business days, unless stated otherwise.

Risk transfers to the customer once the item has been delivered.

11. Payment

Payment is processed through the available payment methods on our website.

12. Governing Law and Disputes

These Terms are governed by Dutch law.

This does not limit the customer’s rights under the laws of their country of residence.

Disputes may be submitted to the relevant consumer authority.